17pounds Country Estate Terms & Conditions
Once either Full (or Deposit) * Payment is made guests are deemed to have accepted the following Booking Terms & Conditions.
We recommend in these uncertain times that guests have Travel Insurance
PREAUTHORISATION/BOND
CHECK-IN/CHECK OUT
CHILDREN
DOGS
PAVILION
EVENTS (including elopements, photoshoots & location hire)
RESPONSBILITIES
SMOKING
BUSHFIRE SEASON/UNAVAILABILITY
INSURANCE
CANCELLATION POLICY
PAYMENT DETAILS
PREAUTHORISATION/BOND
We recommend in these uncertain times that guests have Travel Insurance
PREAUTHORISATION/BOND
- A preauthorisation up to $500 on your credit card is required in relation to any accidental damage/breakage or loss and used if extra unauthorised guests stay, this will be at the discretion of your hosts
CHECK-IN/CHECK OUT
- Check-in details (including lockbox codes) will be sent no later than one week before arrival
- Prior to your stay you will receive a Welcome Guest Guide outlining key information regarding your stay and local details of Bullarto and Surrounds activities and attractions
- Upon Check Out please replace key in lockbox, ensure that the property is tidy, and furniture and furnishings are in their original position
- Dishes are to be washed and put away and rubbish taken to the rubbish bin area located next to the side of the large shed
- If using the BBQ, please clean after use
- Please turn off all equipment, lights, heaters, and fans
- Lock all doors
- Please check you have all your items
- Left property returned will incur a mailing charge (maximum time kept 4 weeks)
- If keys are lost a replacement fee of $50.00 will apply
CHILDREN
- Babies not yet walking, as we have open water ways on the property
- Please bring all porta cots or baby equipment
- Please note as the accommodation is set up for adults there are some breakable items. If broken or damaged, you will be liable for the replacement and/or repair(s)
DOGS
- Pets are not allowed due to the nature of the property, which has an abundance of wildlife
PAVILION
- Life Jackets (supplied) must be worn when using the Love Boat or swimming in dam water
- NO GLASS to be taken to pavilion
EVENTS (including elopements, photoshoots & location hire)
- All events must be pre-approved by the owners including the number of attendees, and additional charges will apply
RESPONSBILITIES
- You must comply with all applicable Property rules concerning your stay for both your health and safety and quiet enjoyment of the property and our neighbours.
- The owners live discretely on the property and ensure your complete privacy. They also act as your Concierges should you require any assistance. The property is a working farm and gardeners, and members of the service team will be working as quietly as possible within reason
SMOKING
- Smoking is not permitted inside the cottage, please dispose of butts responsibly & don’t dispose on the ground
BUSHFIRE SEASON/UNAVAILABILITY
- If a CODE RED is declared the owners will inform the guests and offer a refund or alteration of the dates
- During Total Fire Ban Periods the external firepit is not to be lit
- Should unavailability occur due to unforeseen reasons the owner will contact the guest directly and make alternative arrangements, refund, or rebook
- If you have any problems during your stay, please contact the owners as soon as possible to speedily resolve the situation
- The owners may require service team members to access the property with prior notice to guests to resolve the issue
INSURANCE
- Please purchase your own travel insurance as the owners are not responsible for any injuries, illness or accidents that occur whilst staying.
CANCELLATION POLICY
- Full refund for cancellations up to 21 days prior to check-in will incur a $15.00 non- refundable cancellation fee
- No refunds for cancellations made within 21 days of check-in however a gift voucher for future use to the value of the deposit will be applied
- An administration fee of $30.00 will apply for variations to All Friday/Saturdays (as they are two nights minimum stays)
PAYMENT DETAILS
- Payments can be made by Credit card
- Full payment is required to secure your booking
- A 1.5% surcharge will be made on all credit card payments
PREAUTHORISATION/BOND
- A bond/preauthorisation of $500 is required prior to your stay and covers any accidental damage or breakages, excess cleaning requirements, loss or theft and any undeclared extra guests
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